TERMS & CONDITIONS
We will always do our best to provide experienced mentors. However, unforeseen circumstances can arise that are outwith the control of Dear mentor. Although we will do everything to prevent this happening, it may not always be possible. With this mind, any service should be taken as a guideline and not a guarantee of results.
In the event that you have a complaint regarding a service purchased from DEAR MENTOR please contact us at:
CONSUMER REFUND POLICY
If you conclude that the service does not finish on time or if you are not completely satisfied with it, you can choose to refund for the service within 15 days. A negotiation processing with your mentor about this event goes first as suggested. Negotiation failure could be handled by our Client Relations Team.
Alternatively, if you wish to stop an on-going service or if you apply for a refund for YOUR OWN REASONS, we will deal with your orders as the following two options:
1) If you request a refund before the service begins, we will assume your order is cancelled and refund the full amount to you, or give you an exchange as required;
2) If you request a refund after the service begins, we apologize for any inconvenience but we do not provide any refunds on this event.
Please do not forget to complete your REFUND FORM and details of the refund or exchange you require. Once your refund form is accepted you will be issued with an exchange or refund. We can only refund the method originally used for payment. Please tell us why you are refunding or exchanging to help us improve our service and management in the future.
ORDER ACCEPTANCE AND CONTRACT
It is your own right to choose the proper mentor at www.dearmentor.me and request a service that you needed. We send you confirmation email within 24 hours of your request being accepted by mentors. Once you have received your confirmation email, please ensure you make the payment within 48 hours.
To securely receive payments over the internet, we use Secure Sockets Layer (SSL) technology to protect your personal information and payment details. We take security seriously and have put in place appropriate physical, electronic and managerial procedures to safeguard this information we collect. We welcome orders from all over the world. Orders must be paid for by Paypal or Alipay. Customers will be responsible for any VAT if charged.
DEAR MENTOR reserves the right to refuse any orders at any point.
You must not submit any messages to the site that are defamatory, offensive, menacing, abusing, obscene, racist, or likely to cause nuisance, offence or embarrassment, damage or inconvenience to either us or our mentors, or other customers. We retain the right to reject any service you may request and remove any such comments placed by you.
If you have any questions or comments regarding our services or privacy practices, you may contact us at:
No.219, Tianfu 3rd Street, Chengdu, China
We can also be reached by phone at 400-686-1581 and by e-mail at firstname.lastname@example.org.